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Unified Service Desk

USD Tips and tricks [3]: What about deploying changes across environments?

Problem: So… finally after months and months of hard work we have a working version/ configuration of USD in our Development Environment! And it also works great! But… how do we move it into for example a staging environment so the users can actually test it and provide feedback? Am I going to have to…

October 19, 2015 in Unified Service Desk.

USD Tips and tricks [2]: Hey Right Panel where are you?

Problem:– The default XAML configuration of the Main Panel Layout doesn’t have a right panel, why would that be useful?– Well you can for example move to CTI Call Controls to the right in case you don’t want them at the top.– You can also decide to use the complete right panel to take notes.–…

October 17, 2015 in Unified Service Desk.

USD Tips and tricks [1]: What happened to my Popups!

Hello everyone! I am finally back to the blog after…. “ages” probably 🙂 And why am I back? Well lately I have been working a lot with Unified Service Desk and when I tried to find information online I found myself in a little bit of a struggle sometimes, hence this new section called “USD…

October 13, 2015 in Unified Service Desk.

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